![]() ![]() Drug Plan Provides Information or Help When Members Need It.Member Experience with Drug Plan - This category shows how well drug plans make prescription drugs available to their members. Fairness of Drug Plan’s Denials to a Member’s Appeal, Based on an Independent Reviewer.Drug Plan’s Timeliness in Giving a Decision for Members Who Make an Appeal.Calls Disconnected When Customer and Pharmacist Calls Drug Plan.Time on Hold When Customer and Pharmacist Calls Drug Plan.This category includes measures of how drug plans rate on the following areas: ![]() Service Rating - Drug Plan Customer Service - Medicare and members rate the drug plan and how well a drug plan provides customer service. This is a 1 to 5 star rating system with five (5) stars as excellent, four (4) stars as very good, three (3) stars as good, two (2) stars as fair and one (1) star as poor.
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